1. Information We Collect
We collect information you provide directly — such as your name, phone number, email address, and home address when you register, book a service, or contact our support team. We also automatically collect certain technical information when you use our website, including your IP address, browser type, device identifiers, and pages visited, through cookies and similar technologies. We do not collect sensitive personal data such as payment card numbers directly — all payments are processed by our third-party payment partners (Razorpay / UPI gateways) under their own privacy policies.
2. How We Use Your Information
We use your information to: (a) schedule and dispatch technicians to your address; (b) send booking confirmations, updates, and service reminders via SMS, WhatsApp, and email; (c) process payments and generate invoices; (d) improve our platform and personalise your experience; (e) comply with legal obligations, including GST record-keeping requirements; and (f) respond to your customer support queries. We do not use your data for automated decision-making that has legal or similarly significant effects on you.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal obligations (typically 7 years for financial records under Indian accounting law). If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.
6. Data Security
We implement industry-standard security measures including HTTPS encryption for all data in transit, hashed passwords, and access controls that restrict employee access to customer data on a need-to-know basis. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data (subject to legal retention requirements); (d) withdraw consent for optional communications (e.g. marketing messages) at any time. To exercise these rights, email us at the address below or call our support line. We will respond within 15 business days.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our website at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the current version.
10. Contact Us
For any privacy-related queries, to exercise your rights, or to report a concern, please contact our Data Protection point of contact at: Palei AC Service, Gothapatana Squre, Bhubaneswar, Odisha, 751003. Email: support@paleiacservice.com | Phone: 9437739550. We aim to respond to all enquiries within 5 business days.
A note from Palei AC Service
We take your privacy seriously. If you ever have concerns about how we handle your data, or if you believe your rights have been violated, please reach out to us directly — we will address your concern promptly and transparently.